Clinical Support Specialist

We recognize and reward top talent. If you are looking for a team environment where you can also make an individual contribution and are seeking opportunities for continual learning and development, we encourage you to apply today!

Penny Lane Centers is committed to equity, diversity, inclusion and belonging within our organization by connecting our heart, our knowledge, and our understanding of the lived experience of others, to have a revolutionary impact on the marginalized communities we serve.

Job Summary:

The Clinical Support Specialist (CSS) is a clerical position that operates as part of the clinic. The CSS is responsible for maintaining information in the clients’ charts. The CSS accurately enters data in the internal Electronic Health Record (EHR) and County billing system admitting, discharging and periodic assessments of clients per Penny Lane and DMH guidelines. This includes, but is not limited to, data entry relating to client information, episodes, enrollments, diagnoses, and client contact information. The CSS verifies that client information in the County billing system has been updated to include the most up to date information in the EHR. The Clinical Support Specialist also researches any claims that have potential billing issues. Other clerical and reception related duties that may be assigned include, but are not limited to, filing, copying, faxing, answering phone calls, generating and collecting data reports and providing language interpretation services.

The Clinical Support Specialist is detail oriented and a team player who is eager to learn new tasks and provide the clinic staff and clients with great customer service. This position requires a willingness to be cross trained and work in a team environment to complete whatever task is at hand. The staff in this position must have a good attitude, complete tasks timely and communicate well with their supervisor, colleagues, and clients.

Requirements:

• Less than a college degree or GED.
• Or one to three months of related clerical/medical billing experience and/or training; or equivalent combination of education and experience.
• Valid California driver’s license; current automobile insurance; have and maintain a clean driving record acceptable to the organization’s insurance company; have immediate access to his or her vehicle during work hours.

Position Location: Commerce, CA

Salary Range: $21.50 - $27.90 per hour

Penny Lane Centers offers competitive salaries and benefits. Please visit www.pennylane.org to see a complete list of perks and benefits. Medical benefits are effective the first of the month upon hire, not to exceed 31 days.

Equal Employment Opportunity.

Penny Lane is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (Protected class) including, but not limited to race; religious creed; color; national; origin; ancestry; physical disability; mental disability; medical condition, including genetic characteristics; genetic information; marital status; sex; pregnancy’ child birth or related medical conditions; actual or perceived gender; gender identity or expression or sexual orientation. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, recruitment advertising, pay and other forms of compensation, training and general treatment during employment.