Director of Operations

Pay: $130,000.00 - $200,000.00 per year

Job description:

Job Overview

Akua is seeking an experienced, mission-driven Director of Operations to provide executive oversight across multiple behavioral healthcare programs and service lines. This leader will serve as a key operational partner to executive leadership, ensuring accountability, performance, compliance, and sustainable growth across the organization.

The ideal candidate is a seasoned behavioral health professional with approximately 10+ years of managerial experience in SUD and Mental Health treatment environments and a deep understanding of outreach, census growth, clinical operations, and regulatory requirements.

Key Responsibilities

1. Operational Leadership

• Oversee multiple facilities with program directors reporting to this position.
• Drive organizational performance, occupancy, efficiency, and patient experience.
• Monitor KPIs, census, staffing, productivity, and financial performance.
• Lead process improvement initiatives and scale operations as the organization grows.

2. Executive Accountability

Provide direct oversight and accountability for:

• Clinical Services
• Outreach & Business Development
• Facilities / Operations

Establish measurable goals, monitor performance, remove barriers, and ensure departmental alignment with company objectives.

3. Human Resources & Compliance Oversight

• Partner closely with HR leadership to ensure effective recruiting, retention, performance management, and culture development.
• Maintain oversight of regulatory compliance across all locations.
• Ensure adherence to state, federal, licensing, accreditation, and payer requirements.
• Lead readiness efforts for audits, inspections, and accreditation reviews.

Qualifications

• 10+ years of managerial experience in behavioral healthcare.
• Strong experience in Substance Use Disorder (SUD) and Mental Health (MH) treatment programs.
• Proven experience leading multi-site operations and demonstrated success managing senior leaders and executive-level teams.
• Strong understanding of outreach, admissions, census management, and revenue drivers.
• Experience with compliance, licensing, Joint Commission, DHCS, and other regulatory requirements preferred.

Target Compensation: $200,000 per year

• Base: $130,000 per year
• Bonus: $70,000 per year

If you are passionate about behavioral health and have the experience to lead high-performing teams while driving operational excellence, we encourage you to apply.