Program Supervisor - Crisis Respite

Job Title: Program Supervisor - Crisis Respite
Department: Crisis Response Services
Location: Redwood Valley & Fort Bragg, CA
Status: Full-Time/Exempt/Salary

Hours: 40 hours per week
Salary: $72,072.00-$77,958.40 annually (DOE) Additional Differential Must Qualify
Open Date: October 27, 2026
Close Date: Open until filled

Pay Differentials Offered (must qualify through testing or verification):

Language Translation - Bi-cultural Spanish: $1.00 per hour
Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Locations: Madrone House – Redwood Valley, CA | Cypress House – Fort Bragg, CA

The Program Supervisor oversees daily operations and staff at both Crisis Respite Program houses, providing professional-level crisis intervention, case management, and timely responses to emergency situations. This position collaborates with community partners under the direction of the Crisis Program Director and/or Manager to ensure quality, person-centered services for clients.

The Program Supervisor supports and promotes Trauma-Informed Care throughout both program settings, developing and strengthening staff skills in crisis intervention and client support. Responsibilities include interviewing, supervising, and evaluating staff; overseeing program and facility Performance Quality Improvement (PQI) activities; maintaining accurate documentation; and ensuring compliance with licensing standards, HIPAA, and all other applicable regulatory requirements.

Travel between Madrone House in Redwood Valley and Cypress House in Fort Bragg is required.

Key Responsibilities:

• Ensure facility compliance with RCS, state, and federal licensing requirements.
• Coordinate resident screening, selection, admissions, discharges, and required documentation.
• Lead staff meetings and individual supervision sessions, maintaining accurate records.
• Review and approve employee timecards in compliance with applicable labor laws.
• Report employee injuries to Human Resources and distribute Workers’ Compensation materials promptly.
• Maintain accurate client trackers, billing records, and admission/discharge documentation; submit required reports to the billing department on time.
• Conduct weekly client file audits and ensure treatment plans and daily progress notes are complete, accurate, and up to date.
• Oversee medication management, including storage, administration, inventory, reordering, counts, and disposal in accordance with physician orders and agency policies.
• Prepare and post staff schedules, activity logs, and menus in accordance with program requirements.
• Assist with household menus, supply lists, and budget management.

Qualifications

Education and/or Experience:

• Bachelor’s or master’s degree in Social Work or Counseling, a Bachelor of Science in Nursing (BSN), or an equivalent combination of education and experience.
• BBS licensure or registration as an intern (LCSW, LMFT, or AMFT) preferred.
• Up to two (2) years of verified, job-related experience may be substituted for certain educational requirements, provided the experience demonstrates the knowledge, skills, and abilities (KSAs) necessary to perform the essential functions of the position proficiently.
• At least two (2) years of experience working in a mental health setting required.
• Two (2) years of management or supervisory experience preferred.

Conditions of Employment:

• May work across all agency programs as needed.
• Occasional flexible work schedule required to meet individual client needs.
• Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with DOJ, CACI, FBI, CCL.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.

Driving Requirement:
This position requires the use of a personal vehicle for business purposes and on-call rotation. 

Other Requirements: Driving is a required function of this position. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.

On-Call Rotation Responsibilities:

• Participate in the program’s on-call rotation.
• Commit to a minimum of one weekend per month.
• Sign and adhere to the on-call agreement.
• Develop and maintain the on-call schedule for the program.

Training Provided: RCS provides an in-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings

Benefits: Comprehensive benefits package available.

To Apply:
Please visit our website at Redwood Community Services to apply or learn more about our values and services.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.