Recovery Program Medical Assistant

About St. Anthony’s

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's team and helps us create a future where all people flourish.

Principal Responsibility

Fr. Alfred Center (FAC) provides a residential recovery program to homeless men who are ready to create sober and stable lives for themselves. The Fr. Alfred Center’s year-long, abstinence-based program empowers men with no income or resources with the tools to overcome addiction and the support to establish productive and healthy lives. The holistic treatment offered through St. Anthony’s multiple services is rare in the field of recovery, and allows for immediate assessment and thoughtful resolution of clients’ medical, legal, vocational and educational needs, most or all of which have been affected profoundly by the cycles of poverty and addiction. The Recovery Program Medical Assistant helps residents engage in clinical and recovery programming. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties:

Essential Duties and Responsibilities   

Resident Engagement

• Monitor Receptionist Desk and Front Office keeping sensitive matters confidential.
• Responsible for accurate and thorough search of client bags entering the facility and reporting issues immediately.
• Maintain and continually improves the ongoing, intake wait list, with support of the Intake Coordinator.
• Maintain inventory of resident’s phase-up materials, schedules groups and track attendance.
• Review client appointments and approved passes in the electronically share data base (IntakeQ).
• Maintain clients sign in and sign out logs ensuring that appointments and passes are approved through review of the IntakeQ and confirm clients are providing accurate information in the logs.
• Treat all guests with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.
• Demonstrate the ability to work effectively across cultures and an openness to learning about cultures not familiar to oneself.

Program Administration and Operations

• Greet and assist vendors, guest and clients courteously, utilizing FAC standards to determine their needs and direct them appropriately.
• Register patients in epic, initiate insurance and cal Fresh applications.
• Under direction from counselors, initiate ECM intake assessment
• Assist in adding the new Intake component to epic for new clients.
• Maintain and continually improves the ongoing, intake wait list, with support of the Intake Coordinator.
• Complete reports and all other paperwork neatly, legibly, and thoroughly.
• Enter data and information electronically as required. Looks up data and reports electronically through a database as requested.
• ClinicalEngagementAssist with intake, financial screening, and set-up for patient visits. 
• Takes and records temperatures, respiration, blood pressure, and pulse, as well as other information relevant to patient visits and within the scope of practice. 
• Under the direction of a clinical provider or nursing staff, administer treatment and diagnostic tests as needed. 
• Maintains patient charts and records in accordance with standard practices. 
• Assist with activities such as coordinating immunizations. Follow-up on missed appointments, reminder calls, and high-risk referrals. Track abnormal results and ensure proper patient follow-up and referrals.  
• Translate clinical language and concepts into clear, simple, and understandable information for patients and clients to maximize the potential for them to take reasonable action. 
• Adhere to SAF client confidentiality and HIPAA guidelines.
• Under the guidance and authority of clinic nurses, provides daily oversight of the medication room including storing patients new medications, assisting patients to access their own meds, and recording medications in the MAR.
• Assist with ASAM screening and intake.
• Provide phlebotomy.
• Responsible for helping with issues, discrepancy or unusual situations that occur within the facility and reporting to the appropriate personnel.
• Ensure the cleanliness and organization of the main office space during the course of the shift, including staff office and break room.
• Understand and follow the organization's programs, policies, and procedures.
• Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows, service delivery, and functions of the position.

Teamwork

• Participate in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission.
• Collaboratively works with others to achieve team success.
• Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.
• Consistently demonstrate integrity while working and representing St. Anthony’s.
• Practice direct, respectful, open, and honest communication with their colleagues. Proactively seeks support from team members or management.
• Demonstrate cooperation with coworkers, management, and the community at large.

Minimum Qualifications

• Completion of high school, supplemented by graduation from an accredited Medical Assistant training program or equivalent experience required. Phlebotomy certification is a plus. 
• Bilingual in Spanish, Cantonese, or Vietnamese strongly preferred.  
• Possession of CPR Certificate.
• Minimum of one year of experience in an outpatient medical clinic or hospital, or medical office setting
• Proficient in Windows, MS Office. Experience with client databases preferred. Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.
• Experience with conflict de-escalation skills is preferred. Must complete Crisis Prevention training within 3 months of hire.
• Excellent interpersonal, listening, oral, and written communication skills are required.
• Ability to be polite, diplomatic, and firm. Can set limits and practice professional boundaries with guests, volunteers, donors, and coworkers.
• Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
• Ability to complete paperwork neatly and legibly.
• Ability to be punctual, reliable, cooperative, and stay team-oriented.
• Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.
• Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews. We are also proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.

People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.

St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.