Residential Care Technician

Job Summary

The Residential Care Technician is responsible for providing high-quality patient care, supporting medical and behavioral needs, and maintaining a safe therapeutic environment. This role oversees client health monitoring, documentation, ADL assistance, transportation, and medication observation.

Essential Functions 

• Provide direct client care that promotes safety, respect, and therapeutic engagement.
• Observe clients’ physical and emotional condition and promptly report any concerns to clinical or supervisory staff.
• Assist clients with activities of daily living (ADLs), including mobility, toileting, bathing, and meals, as needed.
• Take and document vital signs, complete wellness checks, and record observations according to program procedures.
• Observe and document client self-administration of medications in accordance with program and regulatory requirements.
• Respond appropriately to behavioral health or medical crises and follow established intervention protocols.
• Prepare and maintain client rooms and common areas to ensure a safe and supportive living environment. Support meal service and ensure dietary needs and restrictions are followed.
• Provide safe transportation for clients to program activities, appointments, and other approved outings.
• Maintain vehicle cleanliness, safety, and readiness for transport.
• Assist with general facility upkeep and environmental services as needed.
• Support the admissions process, including intake support and documenting client belongings and inventories.
• Participate in and help facilitate groups, activities, and treatment programming as directed by clinical staff.

Other Duties and Responsibilities

• Participate in proactive team efforts to achieve a positive, supportive workplace culture that encourages teamwork, accountability, and professional growth.
• Communicates clearly and effectively with staff, clients, families, community partners, and regulatory agencies.
• Perform other duties as assigned

Qualifications

Competency 

• Strong written and verbal communication skills; ability to interact with clients, staff, regulators, and community partners.
• Proficient ability to read and interpret simple instructions and diagrams.
• Excellent problem-solving skills with the ability to think outside of the box to resolve problems.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism and diplomacy.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Suite or related software.

Supervisory Responsibility

• This position has no supervisory responsibilities.

Work Environment 

• Primarily indoor environment with occasional outdoor work performed in a residential or outpatient treatment setting.
• May be exposed to individuals experiencing emotional distress or behavioral challenges.
• May work in close proximity to staff and clients.
• Noise level is typically moderate.

Physical Demands 

• Frequent standing, walking, bending, and reaching throughout the day.
• Must be able to lift, carry, and move objects up to 25 pounds regularly, and occasionally up to 40 pounds.
• Must have adequate visual acuity to read labels, and written instructions, and sufficient hearing to communicate effectively in a treatment environment.

Travel Required

• Moderate travel for outings, pharmacies, between facilities, external trainings or meeting; must be able to drive or otherwise travel between locations during regular work hours.

Required education and experience 

• High school diploma or GED
• Certified in CPR/First Aid (within 30 days of hire)
• Med-tech or CNA Certification (within 30 days of hire)

Preferred education and experience 

• Associates degree in Psychology, or Social Work or other related field or a combination of education and/or two (2) or more years of experience in healthcare or mental health experience.

Work authorization/security clearance requirements:

• Must possess and maintain a valid California Driver’s License with a clean driving record.
• Must successfully pass fingerprinting, criminal background check, and any additional clearances required by DHCS, DSS, or funding/regulatory agencies.

PM21