Security Guard

JOB SUMMARY

The Security Guard is responsible for maintaining a safe and secure environment for clients, employees, visitors, and organizational property. This role provides continuous monitoring of interior and exterior areas, conducts patrols, enforces facility policies, documents incidents, and responds to emergencies with sound judgment and professionalism. The Security Guard ensures all safety and confidentiality protocols are consistently followed while supporting the mission of the organization.

DUTIES AND RESPONSIBILITIES

Campus Safety & Patrol

• Conducts regular interior and exterior patrols, including vacant buildings, walkways, parking lots, and surrounding campus areas.
• Observes campus activity, screens visitors, monitors traffic flow, and provides assistance as appropriate.
• Enforces organizational rules and regulations and helps deter contraband from entering the campus.
• Monitors all building doors and windows to ensure they are secured during non-operational hours.
• Responds to and investigates reports of suspicious, unsafe, or inappropriate behavior or situations.

Emergency Response & Incident Management

• Responds promptly to unusual or emergency situations using appropriate judgment and escalation-of-force procedures.
• Communicates and collaborates with local law enforcement, first responders, and emergency personnel as needed.
• Completes and files all required documentation, including pass-down notes and incident reports, ensuring accurate communication to relevant parties.

Policy Compliance & Professional Conduct

• Follows all organizational policies and procedures with an emphasis on safety, confidentiality, attendance, punctuality, and dress code.
• Maintains professional demeanor when interacting with clients, staff, visitors, and authorities.

Additional Duties and Scope of Responsibility

• The duties listed represent the essential functions of the position and are not exhaustive.
• Employees may be assigned additional job-related duties, consistent with their role, training, licensure (if applicable), and applicable laws, to support operations, regulatory compliance, safety, and client care.

COMPETENCIES 

Attendance & Punctuality

• Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent, and arrives at meetings and appointments on time.

Customer Service

• Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve services.

Dependability

• Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments, and meets attendance and punctuality guidelines.

Organization Support

• Follows policies and procedures, completes administrative tasks correctly and on time, supports organization’s goals and values, benefits organization through outside activities, and supports affirmative action and respects diversity.

Personal Appearance

• Dresses appropriately for position, maintains hygiene, and keeps self-well-groomed.

Safety and Security

• Observes safety and security procedures, determines appropriate action beyond guidelines, uses equipment and materials properly, and reports potentially unsafe conditions.

Qualifications

MINIMUM QUALIFICATIONS

Licensure

• Active California Bureau of Security & Investigative Services (BSIS) Security Guard License.  (preferred)

Experience

• Minimum of one (1) year of security or a related field. (preferred).
• Experience in a healthcare or behavioral health environment. (preferred)
• Prior law enforcement or other formal security training. (preferred)
• Bilingual in English and Spanish (read, write, and speak proficiently). (preferred)

Education

• High School Diploma or GED. (required)

Certifications

• Must hold current CPR and First Aid certification or obtain certification within 30 days of hire (training provided by employer)

Other Requirements

• Valid California identification card or driver’s license issued by the California Department of Motor Vehicles. No driving is required for this position.
• Successful completion of FBI/DOJ fingerprint clearance, negative TB test, and pre-employment drug screening, consistent with regulatory requirements.
• Ability to work flexible hours, overnight and weekends shifts as operationally required.

Regulatory & Program Compliance Requirements

As an employee of a license substance use disorder (SUD) treatment facility, staff must meet and maintain all regulatory requirements, including:

• Adhering to the Company’s drug-free workplace standards and all DHCS licensing requirements.
• Employees in recovery from substance use must maintain a minimum of two (2) years of continuous sobriety, consistent with SUD program standards for client-facing, safety-sensitive, and supportive care roles.
• This position is classified as safety-sensitive and requires ongoing compliance with the Company’s drug-free workplace, safety, and emergency response policies, including random drug testing, consistent with applicable law and regulatory requirements to ensure client and workplace safety.

Knowledge & Skills

• Knowledge of safety practices, emergency response protocols, and basic security principles.
• Ability to remain calm, objective, and professional in high-stress or emergency situations.
• Strong observational skills with the ability to identify safety concerns and suspicious activity.
• Ability to document incidents clearly, accurately, and objectively.
• Effective verbal and written communication skills when interacting with clients, staff, visitors, and first responders.
• Understanding of professional boundaries, de-escalation techniques, and trauma-informed approaches (preferred in substance use treatment settings).
• Ability to follow policies, post orders, and escalation procedures consistently.
• Ability to perform CPR and respond appropriately to medical emergencies following training and protocols.
• Working knowledge of HIPAA, confidentiality standards, and regulatory requirements applicable to licensed SUD treatment facilities

PHYSICAL, SENSORY, AND ENVIRONMENTAL QUALIFICATIONS

The physical and environmental conditions described below are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with applicable law.

Physical Requirements

This position primarily operates in an indoor and outdoor residential campus environment. The role requires sufficient physical ability and mobility to:

• Stand and walk for extended periods of time while conducting interior and exterior patrols.
• Frequently move throughout the campus, including climbing stairs and navigating between multiple buildings.
• Respond promptly and effectively to emergency situations, including evacuations, medical incidents, or safety threats.
• Lift, carry, push, or pull objects weighing up to 50 pounds, such as safety equipment, emergency supplies, or personal belongings during incident response.
• Maintain physical stamina and mobility necessary to perform overnight, weekend, or extended shifts as assigned.
• Perform CPR and other emergency response procedures in accordance with training and organizational protocols.
• Maintain situational awareness and physical readiness to intervene appropriately to protect client, staff, and visitor safety, without routinely engaging in physical restraint.

Vision Requirements

• Ability to visually monitor indoor and outdoor areas to identify safety hazards, suspicious activity, and policy violations, with or without reasonable accommodation.
• Ability to read and interpret signage, incident reports, post orders, logs, and written instructions accurately.
• Ability to observe environmental conditions during patrols under varying lighting conditions, including nighttime hours.

Communication Requirements

• Ability to communicate clearly, calmly, and professionally with clients, staff, visitors, supervisors, law enforcement, and emergency responders, verbally and in writing.
• Ability to receive, understand, and follow verbal and written instructions, safety procedures, and emergency directives.
• Ability to document incidents, safety concerns, and shift activities accurately, objectively, and in a timely manner using written reports or electronic systems.
• Ability to use radios, telephones, and other communication devices effectively during routine operations and emergencies. 

Work Environment

• Work is performed indoors and outdoors in a residential treatment campus environment, including common areas, housing units, offices, walkways, stairwells, and parking areas.
• Regular exposure to varying weather conditions, lighting conditions, and noise levels consistent with indoor and outdoor security work.
• The role involves inherent safety risks associated with monitoring and responding to unpredictable situations, including emergencies, behavioral incidents, and medical events.
• The position requires the ability to work independently, often during overnight or low-staffed shifts, while maintaining compliance with safety protocols, confidentiality requirements, and organizational policies..

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

A.B.C. Recovery Center, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state, and local laws. It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based on a person’s race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related conditions), genetic information, sexual orientation, or any other status protected by law.

Fair Chance Employment

ABC Recovery Center follows California Fair Chance hiring and employment practices and complies with all applicable laws governing the consideration of criminal history. Employment decisions are not based solely on an individual’s criminal history. Where permitted by law, the organization conducts individualized, job-related assessments consistent with business necessity, regulatory requirements, and client safety.