Women's Health Medical Assistant l

Women’s Health Medical Assistant I

Department/Care Stream: Women’s Health

LIA Reporting Structure:

Timecard Approver: Center Manager

Primary: AssociateDirector of Women’s Health Operations

Secondary: Medical Director of Women’s Health

Status: Full-Time

FLSA: Non-Exempt

Pay Range: $25.00 - $32.37/hr

Location: WHC

EEO-1:  Service Workers

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!  

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve. 

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines. 

Position Summary

The Women’s Health Medical Assistant I provides clinical and administrative support to physicians, advanced practice providers, and nursing staff within the Women's Health Care Stream. This role assists with patient intake, exam room preparation, basic clinical procedures, documentation, and patient education while ensuring positive patient experience and efficient clinic operations.

Required Qualifications

• • High School Diploma or equivalent required.
  • Medical Assistant training/certification required, new graduates are welcome.
  • Women’s Health experience preferred.
  • Current BLS or CPR/AED certification.
  • Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
  • Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
  • Knowledge of patient care principles, clinical procedures, and healthcare practices.
  • Knowledge of Community resources including Medicare, Medi-Cal, Supplemental Security Income (SSI) and the county’s General Assistance Program.
  • Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
  • Ability to establish and maintain positive, professional relationships.
  • Maintain detailed records.
  • Proficient in using computers, Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), and electronic health record and database systems.
  • Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
  • Assist and support the Center/Carestream to meet standards of High Reliability.

Essential Responsibilities

Clinical Duties:

• • Coordinates and manages daily patient flow with PCHH tenets to ensure efficient clinic operations, appropriate patient visit volumes, and timely access to care while maximizing provider productivity.
  • Perform medical assistant duties, including preparing exam rooms, rooming patients, obtaining medical histories, recording vital signs, and documenting accurately in the EHR.
  • Administer immunizations and injections and assist with other approved clinical procedures within the scope of practice.
  • Act as an integral part of the Care Team with physicians, nurse practitioners, and physician assistants, Health Educators, Case Managers and Integrated Care Coordinators to ensure an excellent patient experience and meet productivity goals.
  • Assist with attainment of PCHH goals, UDS/HEDIS quality metrics and other medical standard initiatives.
  • Assist with patient outreach, appointment reminders, and scheduling activities to improve patient access and continuity of care. Assists with patient flow into appointments such as walk-ins/open access and chart preparation.
  • Collect and prepare laboratory specimens, perform CLIA-waived point-of-care testing, and accurately document results according to established protocols. Sterilize medical instruments and equipment to maintain a clean and safe environment.
  • Perform all aspects of patient care within a medical assistant's scope in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
  • Create an excellent patient experience through delivery of exceptional patient service
  • Promote patient wellness through health education and preventive care. Provide patient education/ information on preventive healthcare measures (care gaps)
  • Meet competency requirements for CLIA Waived Point- of- Care Testing (POCT) 

Administrative Duties:

• • Schedule patient appointments, manage patient flow, and maintain accurate medical records
  • Answer phones, handle correspondence, and perform general office management tasks 
  • Maintain inventory of medical supplies and ensure equipment is functional 
  • Maintain required logs and documentation in accordance with organizational, regulatory, and accreditation requirements. Documents precisely and accurately in the EHR for all patient care interactions.
  • Ensure compliance with HIPAA and maintain patient confidentiality at all times
  • Support a culture of safety, quality and respect for patients, their families, and coworkers.
  • Communicate appropriately and clearly with the Center Manager, LIA Directors, other Medical Assistants and all members of the Care Team.
  • Demonstrate professionalism, respect, and accountability while supporting Just Culture principles.
  • Travel when necessary to support operational needs.
  • May be required to work weekends based on operational needs, including approximately one weekend per month.
  • Performs other duties as assigned within the medical assistant's scope of practice.
  • May be required to work evenings, weekends and holidays. 

Benefits

Successful candidate will receive a regionally competitive salary, above-average health benefits at reduced costs, paid life insurance & long-term disability insurance, an additional voluntary retirement plan with organizational match, and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of a typical healthcare clinic environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone.  The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer